Privacy Policy

Last updated: 23 March 2026
Last reviewed: 23 March 2026

This Privacy Policy explains how BoxHeat Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you use our services.

For the purposes of data protection law, BoxHeat Ltd is the data controller of your personal data.

We collect personal data when you fill out forms on our website, request a quote, contact us by phone or email, or use our services.

If you have any questions, contact:
privacy@boxheat.co.uk

Summary of Key Points

  • We collect personal data to provide and improve our services
  • We do not intentionally collect sensitive personal data
  • We use trusted third parties such as payment providers and engineers
  • You have rights under UK GDPR

What Information Do We Collect?

We may collect:

  • Name
  • Phone number
  • Email address
  • Postal address
  • Property and installation details
  • Enquiry details

Payment Information

Payments are securely processed by Stripe. We do not store full card details.

See Stripe Privacy Policy

Automatically Collected Data

  • IP address
  • Device and browser type
  • Pages visited
  • Usage data
  • General location (based on IP address)

How Do We Use Your Information?

We use your information to:

  • Provide quotes and services
  • Arrange and complete installations
  • Share relevant details with engineers and subcontractors
  • Process orders and payments
  • Communicate with you
  • Provide customer support
  • Improve our services and website
  • Prevent fraud and protect our business
  • Send marketing communications where you have opted in

We may use analytics and advertising tools (such as Google Analytics and advertising platforms) to understand how users interact with our website and improve our services.

Legal Bases for Processing

We rely on:

  • Contract – to provide services you request
  • Consent – for marketing communications
  • Legitimate interests – to improve services and prevent fraud
  • Legal obligation – to comply with the law

Sharing Your Information

We may share your data with:

  • Payment providers (such as Stripe)
  • IT and website service providers
  • Marketing and analytics providers
  • Engineers and subcontractors involved in your installation
  • Professional advisors

All third parties are required to protect your data and only use it for specified purposes.

Cookies & Tracking

We use cookies to:

  • Ensure website functionality
  • Analyse usage
  • Improve performance
  • Deliver relevant advertising

For more information, see our Cookie Policy

Data Retention

We retain personal data only as long as necessary:

  • Customer and transaction data: up to 6 years (to comply with legal, tax, and accounting obligations)
  • Marketing data: until you opt out
  • Analytics data: typically up to 26 months

Data Security

We use appropriate technical and organisational measures to protect your data.
However, no system is completely secure.

Children’s Data

We do not knowingly collect data from individuals under 18.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability

To exercise your rights, contact:
privacy@boxheat.co.uk

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO)

Marketing Preferences

You can opt out of marketing at any time by:

  • Clicking unsubscribe in emails
  • Contacting us directly

We will only send marketing communications where you have chosen to receive them.

Do Not Track

We do not currently respond to Do Not Track signals.

Updates

We may update this policy from time to time to reflect changes in our services or legal obligations.
Changes will be posted on this page.

Contact Us

BoxHeat Ltd
Booth Parkes & Associates Ltd
Southolme, Trinity Street
Gainsborough
DN21 2EQ
United Kingdom

privacy@boxheat.co.uk

Data Requests

To request access, correction, or deletion of your data, contact:
privacy@boxheat.co.uk