BoxHeat boiler installations - compare, buy and schedule your installation
Everything You Need to Know About BoxHeat
Welcome to the BoxHeat FAQs! Here, you'll find answers to common questions about our boiler installation services, pricing, warranties, and more. We aim to make your experience hassle-free and transparent. If your question isn’t answered here, our friendly team is happy to help – call us on 020 4614 2422.
At BoxHeat, we make buying a new boiler online easy. We supply top-rated energy-efficient boilers from trusted brands (Bosch, Viessmann, Ideal, and Baxi) and arrange professional boiler installation by Gas Safe registered engineers across the UK.
✅ Fixed-price quotes – no hidden fees
✅ Fast & hassle-free installation
✅ Flexible finance options available
👉 Get your instant quote now – Start Here.
Booking with BoxHeat is quick and easy:
Get a free online quote in under 60 seconds – Start here.
Choose your boiler and secure your fixed price.
Pick an installation date that suits you.
Pay securely online and receive instant confirmation.
Need help? Call us on 020 4614 2422.
Our instant quote tool provides a fixed price based on the details you enter about your home. This includes:
The boiler price
Standard installation costs
Any required accessories
If additional work is needed, we’ll let you know before proceeding.
Choose your installation date.
Provide your contact & payment details.
Make secure payment to confirm your booking.
Receive a confirmation email with next steps.
We use industry-standard encryption to keep your payment and personal details 100% secure, complying with the latest data protection regulations.
Your fixed-price quote is valid for 7 days, provided all entered information is accurate.
If we identify discrepancies before installation, we’ll provide a revised quote. You can:
Accept the new price and proceed, or
Cancel and receive a full refund.
Your final price is based on the boiler model, accessories, and installation requirements. We ensure all pricing is transparent, with no hidden charges.
Yes! If you need to reschedule, contact us as soon as possible, and we’ll do our best to accommodate your request.
Ensure clear access to your boiler location.
Remove any large furniture or obstacles.
Make sure gas, water, and electricity are working.
If you live in a listed building or rental property, you may need landlord approval or council consent before installation.
Your loft must have:
A fixed ladder for safe access.
Boarded flooring under the boiler.
Adequate lighting.
Contact us if your loft doesn’t meet these requirements.
If additional scaffolding, flues, or ventilation work is required, we’ll provide a quote for approval before proceeding.
Yes, an adult (18+) must be present during the entire installation to provide access and approve any necessary changes.
Absolutely! All our engineers are Gas Safe registered (Registration No: 959597), ensuring your installation meets strict UK safety standards.
While rare, water pressure changes can occur. Our engineers assess your existing system to minimise potential issues.
Yes, our engineers remove old equipment and leave your home tidy. Any redecorating or plastering is the customer’s responsibility.
Yes! For quality assurance, we take installation photos, stored securely for auditing and compliance.
Your boiler warranty is manufacturer-backed and covers parts & labour for a specified period. Plus, BoxHeat provides a 12-month workmanship guarantee on all installations.
💡 Important: To keep your warranty valid, ensure annual servicing by a Gas Safe engineer.
For boiler issues, contact the manufacturer directly. For installation concerns, reach out to BoxHeat – we’re here to help.
Yes, you can cancel before installation starts for a full refund. If cancellation occurs after work has begun, a fee may apply.
Our engineers adhere to strict safety protocols and expect a respectful environment. If safety is compromised, they reserve the right to pause work and reschedule.
We’re here to help! Reach out to us via:
📞 020 4614 2422