Legal
At BoxHeat Ltd, we are committed to providing a high standard of service. If something goes wrong, we want to know so we can put it right quickly, fairly, and transparently.
You can contact us using any of the following methods:
Please provide your name, address, and full details of your complaint so we can investigate efficiently.
If we require more time, we will keep you informed and explain the reason for any delay.
Once our investigation is complete, we will:
If you are not satisfied with our final response, these options are available.
Finance complaints
If your complaint relates to a finance agreement, you can complain to the finance provider. If your complaint relates to a regulated finance agreement, you may also have the right to refer it to the:
Financial Ombudsman Service (FOS)
You must refer your complaint within 6 months of our final response.
Free consumer advice
You can get free, independent advice from the Citizens Advice consumer helpline on 0808 223 1133.
You also have the right to take your complaint to court.
If you smell gas or think there is a gas leak, call the National Gas Emergency Service free on 0800 111 999 straight away.
If you are worried about the safety of gas work in your home, you can also report it to the Gas Safe Register.
We record and review all complaints to improve our services and prevent similar issues from occurring in the future.
BoxHeat Ltd Booth Parkes & Associates Ltd Southolme, Trinity Street Gainsborough Lincolnshire DN21 2EQ United Kingdom
support@boxheat.co.uk 0345 905 7500
Document Version: 1.1 Last Updated: October 2026